mad at you

I was got angry today
mad with one of the trusted delivery service in the world called 'Tiki JNE'
Can you imagine??
when the goods that have been sent for almost two weeks ago
are not reached yet
whereas I pay the price for delivery service that certainly will acceptable by receiver most late two days

And when I called to the office
they are not serve me well by continuing me to wait and wait
even when I have been waiting for so long
they cant ascertain why the goods shipped are not yet reached by receiver
well, you said that you are the reliable delivery services
oh my,,,
show your credibility, pleaseeeee...